Because of continued improvements in technology and changes in the way people work, communication in today's business has become richer but also more complex. Unified Communications is a great new way of taming this complexity. Read on to find out how.

Because of continued improvements in technology and changes in the way people work, we now have a multitude of options to communicate with one another. This can be both a boon and a curse, as not only do we have to learn and master a variety of devices from which to communicate—but also contend with an equal or higher number of forms with which to communicate. For example, not only do we make a phone call to talk nowadays, but we also chat, text, tweet, post, like, poke, huddle, share screens, do white board sessions, and more. We can do all of these whether on the desktop computer, laptop, netbook, tablet, desk phone, mobile phone, TV – and soon maybe even from the kitchen refrigerator! Not surprisingly, people have started looking for ways to tame and simplify all of this complexity—and thus was born the concept of "Unified Communications."

Unified Communications, simply stated, encompasses the organization of different communication tools and models so that it can be used and managed in an integrated way, with the goal of improving flexibility, efficiency, and effectiveness. To illustrate the benefits of Unified Communications, here are some examples of how it can be used in several business scenarios:

1. Have a "single number to call" or a simpler way of reaching people. Instead of remembering and sharing a phone number, IM handle, email address, twitter account, and more, you can have just one number or address by which people can reach you—and systems will bridge that with whatever device or application your Unified Communications happen to be on or you prefer. So you can easily have calls placed to your desk phone routed to your mobile phone when you are out, and have voice mail emailed to you as a recording in case you can't answer.
2. Reaching people when you need them. If you are working remotely, or managing remote workers, Unified Communications systems can indicate your or your colleagues' location or "presence"—i.e., whether you or they are available at the normal location, working remotely, or out in the field.
3. Synchronous or asynchronous way of working. If you work with people in different time zones you can opt to conference when your schedules overlap, or swap messages that can be answered at their convenience if they don't —and be able to track and tie all of these together.
4. Richer collaboration. If you work on projects, Unified Communications can allow you or your team to get in touch and collaborate in a richer and more interactive way. While working on a project you can chat, switch to voice calls for better clarity, or conference via video to provide more context, as well as share screens for easier collaboration—all from a single screen or session.
5. Application integration. Imagine if you had the ability to call people from your email application's address book, or initiate a web conference from your instant messaging tool. With Unified Communications that is all possible.

Unified Communications may sound expensive and complex, but in reality it can actually lessen costs and make things simpler for you and your business. Learn more about Unified Communications and what else it can do to improve your business by contacting us today.

One of the most popular tech trends amongst businesses is virtualization. The common reason businesses virtualize their systems is that if it's done right, you could see substantial savings. It's quite common for a company's servers to be the first systems to be virtualized. However, while many small business owners want to virtualize, they sometimes struggle to get virtualization off the ground.

Here's five tips on better server virtualization for small to medium businesses.

1. Reality is key - It's easy, when reading about tech, to get caught up in all the new devices, ideas, etc. and maybe begin to lose site of your situation. It's not uncommon to have a small business owner want to virtualize all servers at once. This is often not feasible - budget and technology wise.

Instead, you should take the time to assess your servers and identify which servers are best suited to virtualization. For example, if the server that handles your email is starting to show its age, this may be a prime candidate. After identifying potential servers to virtualize, you can begin to develop a better plan.

2. Check compatibility - After you have picked servers for virtualization, you should look at the software the servers handle, to see if they are compatible with the virtualization software you plan to use. Should the software not be compatible you will either have to look for another solution, or upgrade the software. Fail to do this and you could face setbacks and compatibility issues which will likely cause a drop in efficiency, or even negate the savings arising from virtualization.

It is also a good idea to look at whether the server itself is capable of supporting virtualization. Each virtualization solution has different requirements and this is a good thing to keep in mind. Virtualization solutions are always advancing, so the server that can just about handle a solution now may not be able to handle it in a year or two.

3. Don't forget about your data backup solutions - Interestingly, many virtualization providers also provide data backup solutions. It may be a good idea to look at your existing backup and if it is compatible with the systems you plan to use. If not, this could prove costly for your business if something should happen where you need this.

4. R.S.S. - Reduce. Sell. Save. Server virtualization allows for many servers to be run on one physical unit. This means you will be able to reduce the number of servers, sell them, and finally reap bigger savings through decreased maintenance and operational costs.

5. Work with and IT expert - The above steps can be daunting, even to those in the IT field. There's just so much to focus on that business owners and managers often don't have this kind of time. That's why we highly recommend that in order to get the most out of virtualization, you work with a virtualization expert who can focus on helping you stay realistic, ensure the compatibility of your systems and orient your backup systems.

Looking for an IT expert to help you virtualize your systems? Why not contact us? We may have a solution to help you get even more out of your systems.