When it comes to operating a business, you are always walking a fine line, trying to balance costs and profits. This means you are probably eager to cut costs whenever possible. One area that has likely demanded a large investment is technology. The problem with technology is that it can be hard to keep costs at bay, especially when it breaks down.

Here are five ways you can reduce IT spending.

Backup everything If your business is like most other small to medium companies, the majority of your important files are located on one server or maybe a couple of computers. Technology doesn't last forever and the machine where you have your data stored on will eventually stop working.

When it does, you will have to replace it, and your files that were on it could be lost. The cost to recover them will be high. To minimize this risk, you should invest in a solid backup platform that runs on a regular basis.

Yes, this will cost money now, but would you rather have a copy of your systems and data from Yesterday which can be easily implemented when you have a problem, or would you like to pay to maybe recover year's worth of data? Backups will save you costs in the long-run, not to mention the stress they will help you avoid.

Have a strict anti virus policy The idea that your employees won't download programs or browser extensions simply because you tell them not to is like telling a child not to eat candy; they are still going to do it. By simply having computers and devices accessing the Internet through your network, you are at risk. If your systems are hacked or infected, you can face lost data, high recovery costs or worse.

How do you minimize the chance of malware infections and the risk of being hacked? Antivirus software and security solutions installed on every computer that can be run from one machine are your answer. This makes it easier for you or your IT partner to ensure all of your systems' antivirus software is up to date and scanning when it should be. This will minimize the chance of infection and keep costs down.

Document everything As your company grows, you will start to use more technology. Over time, it will need to be replaced, and you likely won't be able to afford replacing all your systems at once. This means that you will have to track down the systems, software, etc. that need to be replaced; which will take time and cost you money.

If you take steps to document all of your systems, computers, software, etc.; where it's located; when it was implemented; who is in charge of it, etc., you will be able to track things down quickly when needed, thus managing your systems better. This time saving measure will cut your costs.

Look into a CRM/ERP/HRM solution There are so many software solutions out there that can help you plan and run your operations. If you've been tracking employee data or planning using a simple spreadsheet, you could be getting more out of a tailored solution.

Solutions like Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) or even Human Resources Management (HRM) can help you spot hidden costs or even plan more efficiently, which will reduce costs well into the future.

Look for fixed-price solutions A major problem with all technology related systems is that predicting costs is nearly impossible. You simply don't know when/if an important piece of hardware will fail. This becomes even harder if you don't have expertise in tech.

One of the best ways to save money on IT costs is to outsource. Almost every IT provider offers flat-rate services that cover your systems and can ensure you maximize your IT investment. This makes budgeting for IT easier, as you know what your monthly costs will be. You can then focus on your business, and over time will see a decrease in IT costs.

If you are looking to cut your IT expenses, why not contact us. We may have a solution that will ease the budget burden.

One of the defining characteristics of a business owner is the often overwhelming feeling that they must do everything themselves. Some entrepreneurs are not great at delegating within their company, let alone to specialists outside. This can cause problems, especially when you realize that you aren’t an expert, and could use a little help. For many business owners this realization comes about when they tackle their IT systems and ensuing problems. One solution could be to outsource IT.

Outsourcing IT is a bit different than the usual outsourcing you get in factories, or support services. Instead of going overseas, you can partner with a Managed Service Provider (MSP) in your local area. MSPs provide comprehensive IT management services which usually cover everything tech related.

Working with an MSP often has a direct impact on your bottom line, and can help make your company even more successful than it already is, or at least increase profits to get you there. However, there are many more reasons companies outsource. Below are our Top Five:

5 reasons why you should outsource IT

1. Increased control of operational costs - Most MSPs group their services together into monthly plans, meaning you have one cost associated with the IT department. Overhead expenses such as staffing, overtime hours, and operational costs, as well as software licenses, etc., are all included in a flat monthly fee. This makes it easier for you to control IT related costs, while also saving money.
2. Take focus away from IT, refocus on business functions - Technology is great and a necessity of running most modern businesses but it does break and become either worn out or outdated. Seemingly endless tech issues can take your focus away from key business functions. MSPs take care of all this, allowing you to re-focus your efforts and energies into running your business.
3. Access to better resources – The best and newest tech is often pricey; well beyond the budget of a vast majority of small and medium sized businesses. This is further compounded by the fact that you likely can’t afford to hire the new employees needed to to run these systems either. MSPs can provide the latest tech along with the experience to support it, allowing you to get more for less.
4. IT functions are beyond current abilities – If you are like most small to medium companies, you have a few staff who are designated as computer experts, even though that may not be their main role or responsibility. Or it could be the case that you and your colleagues simply lack the knowledge and experience required to run increasingly complex technical systems. The employees at MSPs eat, sleep and breathe tech, and can provide enterprise level IT support and knowledge.
5. Reduced risk from IT failure - Technical systems are built to be robust. However, they aren’t perfect and will eventually fail. This could mean lengthy downtime, increased costs and lost data. Managed Service Providers reduce this risk by actively monitoring your systems and offering back-up services which will reduce productivity loss and lost business.

3 things you can expect from an MSP
There are a wide variety of MSPs, serving many industries, but there are three things you should expect from any MSP.

1. Flexibility - IT companies have access to a wide variety of vendors, tech and resources. This means they should be able to develop scalable solutions that meet your companies needs as you grow.
2. Product experts - The main business objective of an MSP is to provide IT services.To do this they need employees who know their stuff. To get the best, most hire staff with specific qualifications and certifications and experience with the systems offered.
3. Long-run cost savings - In the short-term it is entirely plausible that internal staff are cheaper than a monthly MSP. Factor in the cost of purchasing technology, maintaining it, plus the cost of recovery, and the cost of retaining an internal IT team will skyrocket. Most companies you outsource to offer a flat rate monthly fee, and will be able to maintain your systems longer. This means lower replacement costs and increased uptime, which in the long run make outsourcing a viable, cost-efficient option.

If you are tired of IT problems and cost overruns, contact us today to see what we can do for you.

One of the common goals companies strive for, regardless of industry, is the minimization of costs and maximization of profit. This is especially true for small businesses who often operate with razor thin margins, where any cost saving is well appreciated. One often overlooked way to save money is by reducing your printing overhead.

Here's six ways to cut printing costs.

1. Print double sided - While printer paper isn't overly expensive - an average of USD$8 per ream (for 500 sheets of non-recycled, multipurpose paper) - many companies only print on one side. This really adds up over a year, especially if you have more than one printer or print large documents on a regular basis. To save money, set your printers to print on both sides of the page. This will cut down the amount of paper used and waste generated. Just be sure to put page numbers on the documents so readers know it's double sided.
2. Lower print quality - Most printers can print at various quality levels. Higher quality means it's easier to read, but uses more ink. If you are printing out memos or other inter office documents, you probably don't need high, or even medium quality. Low quality is still readable and will save you on ink costs.
3. Print in black - Ink is by far the highest cost of any printing job, and supplies always seems to deplete quickly. To save money set up your printers to only print using black ink, which is about 30% cheaper than color ink.
4. Implement print quotas - Nothing makes an environmentalist cringe more than seeing a 100-page PDF freshly printed, and lying in the recycle bin because someone accidentally printed the whole document instead of just one page. Not only is this bad for the environment, it's also bad for your costs. One way around this is to use quotas. Many new printers allow you to assign computers or people IDs which you can set limits on. This will encourage employees to think twice before printing.
5. Go paperless - With the introduction of cheap cloud storage and collaboration services, the paperless office has become mostly viable. Granted there are some aspects of business, like shipping waybills, receipts, payslips, etc., that must legally be printed, but you could move non-essential documents onto cloud storage. This is a great way to reduce printing costs, while simultaneously fostering a sharing and collaborative office environment.
6. Work with managed print services - If you find that printing costs are skyrocketing, why not work with a managed print services provider? The vast majority often charge a flat fee and will take care of your printers and often your ink too.

Unless you adopt massive changes e,g., completely getting rid of all printers, you won't see huge savings from reducing printing costs. However, every little bit counts towards the bottom line. If you're looking for a managed print services company or for more ways to reduce your IT costs, please contact us today.

Last week we posted part two of our three part article about your IT revenue and how to maximize resources in the current business economy. For those who missed it: The article covered ways you can maximize your internal resources by using VoIP and other digital solutions, investing in the cloud and working with an MSP. This week, we look at the outward facing aspects of your IT solutions and what you can do to save costs.

Here are three ways you can save money or get the most out of your outward/customer facing IT resources.

Invest in a new website The website is the new hub of your business and customers look to it for information and often expect it to be there. If you don't have a functional website that provides your customers/future customers with what they need and want to know, there's a high chance that you will be losing sales.

You don't need a fancy website, just one that looks professional and represents your business. If you have a good website that is also optimized for search results, you can and will see your business show up higher in search results which means more exposure for your business.

This does seem a bit counter-intuitive - why spend money when you want to save it? However, having a website that appeals to your customers will increase the chances of both attracting and keeping new customers. If done in the right way, more eyes on your name means higher brand recognition. This in turn will lead to more enquires and potentially higher sales.

Get advertising social If you have a presence on any social media platform, it could pay to invest in social advertising. The reason advertising on social media platforms has become so popular is that you can target the most relevant people for your product or service.

When it comes to marketing and advertising: If you can target people who are already interested in your service or product, you are more likely to see higher conversions and sales. With other mediums, like paper, tv, etc. the audience is too wide and the cost too great to make it worthwhile for most small businesses. Social advertising is vastly more economical and often more powerful.

We're not saying you should stop all other forms of advertising, but you can scale them back, save costs, and invest in more targeted social advertising. If you pitch this just right you should see lower advertising costs coupled with higher real conversions.

Be a bigger part of the environment Being environmentally conscious is a big deal these days. Customers like to see that the company they are doing business with takes steps to reduce their waste/carbon footprint. Looking at the numbers though, 'going green' can be quite costly, especially if you have a larger office.

The key to remember is that when it comes to greening IT related processes you should start with conservation. One of the easiest ways to conserve starts with reducing the amount of paper you use. Instead of printing out bills or receipts, why not email them to your customers? If you send faxes or print lots, why not look into a virtual solution. Who knows, you may even be able to get rid of that expensive printer.

Striving to reduce waste is only half of the battle. Environmentally positive actions are a perfect thing to brag about on social media. Saved 300 sheets of paper this week? Tweet it. Customers who are environmentally conscious will look favourably upon this and are more likely to remember you when they next need a service you offer.

There are many things you can do to cut costs and maximize your IT resources. What is your company doing? If you're not sure, you should contact us. We can help ensure you get the best bang for your buck when it comes to IT.

Last week we posted part one of our three part article on how to improve your IT revenue and maximize resources in the current business economy. For those who missed it: The article covered ways you can maximize resources you already have by being an outside thinker, always looking around and using facts to help determine your actions. This week, we look at the internal aspect of your IT solutions and what you can do to save costs.

Here's how you can maximize your internal IT costs.

Use VoIP and similar digital solutions Voice over Internet Protocol (VoIP) has been around for a number of years and many companies, large and small, have integrated it into their offices. Because VoIP uses an Internet connection to send and receive phone calls, there's no need for expensive cabling and switchboards. Aside from lower overheads, many VoIP providers offer calling rates at a fraction of what most telephone providers charge. So, companies that make lots of long-distance calls can really benefit with VoIP.

While many businesses have integrated VoIP solutions, most don't go beyond that. If you use a fax machine, did you know that you can either digitize that and ditch the fax machine, integrate it with most modern email programs or use your VoIP connection to transmit fax data.

If you have a sales force who is constantly on the road or giving presentations, why not look into a Web conferencing system. Many systems, like Microsoft's Lync, allow users to hold conferences and share documents or presentations without having to leave the office.

Invest in the cloud One of the hottest current trends is the cloud. Currently there are two major types of cloud operations: Cloud storage and cloud based applications. All companies need to store documents. If they go with physical solutions like hard drives, backup tapes etc., it can get very expensive, very quickly. Cloud storage allows you to store all your documents off site, often at a fraction of the cost of physical storage solutions. Beyond that, you will have access to your documents as long as you have an Internet connection.

Cloud based applications come in many varieties, with the most popular being based around the office suite, or a hybrid of storage and application. Solutions like Google Drive which takes Google's office suite and combines it with a storage and sharing solution, is completely based in the cloud. The goal of Google Drive and other solutions, like Microsoft Office, is largely to provide a platform that enables easy collaboration and sharing at a fraction of the cost of more traditional solutions.

Integrating cloud based solutions can often times save you a ton of money, not only in operating costs but also long-term maintenance. As these services depend on a data connection and not sheer computing power, you won't have to replace your machines in order to upgrade to new software. This means lower costs all round.

Work with an MSP While this may seem counter-intuitive - why would a company want to pay to save money? Managed Service Providers (MSP) usually charge a monthly fee and offer a full service solution that aims to keep your systems running. Through preventative monitoring and ensuring systems are running, IT costs are often reduced in the long run. Beyond that, the chances of a major service outage are drastically reduced. Should anything happen to your business MSPs can have you up and running more quickly. allowing you to minimize potential downtime losses.

There are literally thousands of ways you can save money on IT and maximize your resources, and often experts like us can help you extend savings even further. So, why not give us a call and see what we can do. Also, stay tuned for part three of this article, covering how to save money on tech systems that your customers interact with.

For as long as computers have been able to connect to the Internet, there have been security flaws and the two go hand-in-hand. Companies do their best to shore up security problems, and some do better than others. There's one popular Internet based program that has had a slew of security issues in the past year, prompting many experts to suggest you should disable it.

That program is Java - a programming language and application that allows developers to create web applications, and users to view much of the visual content and animations on the Internet. The problem isn't with the programming language per se, but with the application developed by Oracle Systems.

Oracle released an update to Java - Java 7, Update 10 - in December, but it was found to have some serious security flaws. These issues were quickly spotted by hacker groups who released exploit kits - software making it easy to exploit Java 7's security weaknesses - giving them full security privileges. This exposed any computer running Java 7 to potential malware and attack. Because Java runs at the browser level, every OS could be targeted. To make matters worse, 30 security flaws were patched back in September, after nearly 1 billion computers were found to be at risk.

It's this string of security red flags that had the US Department of Homeland Security issue a warning that users should disable Java on their browsers. In response to this, Oracle updated Java again,  to Java 7, Update 11 on January 12, and noted that the security flaw had been fixed. Many experts, including those at the Department of Homeland Security, aren't convinced though, and are still suggesting that users disable Java because new vulnerabilities will likely be discovered.

How do I disable Java? Chrome users

1. Open Chrome and enter Chrome://plugins/ in a blank tab's URL bar.
2. Find Java (TM).
3. Click Disable.
4. Restart Chrome.

Firefox users

1. Open Firefox and click Tools from the menu bar at the top of the screen.
2. Select Add-ons followed by Plugins.
3. Find the Java plug-in, it's usually called Java Applet Plug-in (Mac) or Java(TM) (Windows) and click Disable.
4. Close and restart Firefox.

Safari users

1. Open Safari and click File followed by Preferences.
2. Click the Security tab.
3. Uncheck the box that says Enable Java.
4. Close and restart Safari.

Internet Explorer users There is no way for you to disable Java in the browser, you will instead have to completely disable Java from your computer. This can be done by following the steps on the Java website.

If you do disable Java, some websites will no longer work. This can be a bit of an annoyance, but in all honesty, security of your systems is more important, not to mention the potential costs of dealing with a massive malware infection. Besides that, many websites no longer use Java, so you can probably get by without it. At the very least, we recommend you go download the latest update from the Java website and apply it to all computers.

One issue that we need to be clear on is that these security flaws are part of the Java plug-in. You may see something called JavaScript. While the name sounds similar, they are different. JavaScript is largely used in HTML documents, and allows them to function, and is secure. If you do run across it, it's best to leave the script alone.

If you would like to learn more about this update, you can visit an excellent FAQ here. Before you do update, or disable Java, we recommend you contact us. We can help advise you on what steps to take next if you use Java.

One of the common business trends is making existing resources do more for less. When it comes to technology, many businesses are pushing their systems harder and longer, and because of this have come to rely on IT service providers to keep systems running. The only issue is, when they business hits a rough patch, service providers are sometime the first to be let go. However, this may not be a good idea.

Below are five of the more common issues businesses face when they decide to allow IT service contracts to lapse.

1. Increased response and resolution time - The way almost every company works is they provide support to paying customers before they provide support to others. If your systems bought from a vendor three years ago crash, and you didn't renew the support contract, you will be facing prolonged downtime and potentially high replacement costs which could be detrimental to your business.
2. Poor implementation of updates - One of the main jobs of the IT provider is to ensure that all systems are up-to-date, or at the very least are running the same version of software as other systems. Without this valuable service, it is almost guaranteed that users will be running different software versions which could pose security and integration risks.
3. Lack of diagnostic and analysis tools - IT providers often utilize robust diagnostic and analysis tools that can help determine what issues are causing problems. On the other end, many IT service companies are set up to be proactive, and will usually look for and fix potential problems. This business model minimizes downtime, which can be hard to do without a costly internal IT department.
4. Reactive support - The proactive nature of many IT service providers really helps, but when you don't renew contracts, your service will likely go from proactive to reactive. Meaning you likely won't know anything's wrong until it really goes wrong. So instead of systems being down for an hour for monthly maintenance, they could be down up to a week or longer. This is something no business wants.
5. Increased hardware overhead - With a good service provider, your systems will last longer. This equates to lower hardware overhead over a longer period. Without them, companies will often see higher overhead due to having to replace equipment more often.

Yes, we agree, it can be hard to justify paying what seems like a high monthly fee to keep your systems running, especially in this difficult financial climate. However, the potential of both lost revenue from crashed systems and replacement costs often make IT service providers an integral and valuable part of your technical systems.

If you're facing budget cuts, why not talk to us, we may be able to work with you to develop a plan that meets both your needs and budget.

One of the more important elements of a successful business is a well defined direction and set of policies that give employees a form of direction and a guide on how they should conduct themselves. Many companies without basic policies often struggle with employees who do what they think is right, or worse, nothing at all. Don't let this happen at your company, instead, create solid policies.

Below are six things to consider when developing your next policy.

1. You need a policy for policies - This sounds a little weird, but in order to draft effective policies, you should first draft a policy on drafting policies. It doesn't have to be long, but should cover when and why a new policy is needed; the format to use; and the policy for drafting and approval of new policies.
2. Does your planned policy already exist? - Before you go spending time on drafting a completely new policy, you should first check and see if any existing policies cover what you're planning to write about, or if they cover some aspects. If they do, instead of creating a new policy, it's much easier to update existing ones.
3. Consider the need - If someone does something you don't like or agree with, don't simply go and create a new policy out of spite, or as a knee-jerk reaction. If you find yourself doing this, take a step back and let the policy sit for a few days or weeks and revisit the issue to see if it is really necessary. If you deem it significant enough, get input from colleagues. They may offer valuable help, or have other ideas. The goal with policies is that there should be a crystal clear need for them, or a clear problem to solve.
4. Make the policy understandable - Have you ever read policies enacted by governments or large companies? Of course you have, but how much did you understand? If you aren't a lawyer, there is likely some parts you don't understand. You should make your policies understandable and readable by everyone in the company. Leave legal language to the lawyers, and clearly define any and all acronyms and jargon. Beyond that, the use of modal verbs and positions instead of names is highly encouraged.
5. Include exceptions - Rules set in stone will often be broken. When writing a policy, it is a good idea to include exceptions whenever possible. If you don't include these yet constantly make them in practice, you're undermining the policy. If you find these exceptions become relevant in the future, update the policy to include them.
6. Be flexible - You should write some wiggle room in the policies. If you have an ironclad policy employees will come to rely on it, and if something happens what goes against the policy, they could use the ‘it's company policy’ line as an excuse not to take the right action. The common trend is that new policies essentially provide the guidelines for empowerment.

If you take steps to ensure the policy is as comprehensive as possible, and your employees understand each and every aspect of it, they will be more than likely to follow it. Do you have any other tips on writing policies? Let us know.

There’s no doubt that Microsoft’s products and programs are incredibly useful, with most companies using at least one of their systems. One of the most used products, one that many employees don’t see, is servers. Small businesses have many options including Microsoft Small Business Server (SBS) which has recently been retired, leaving many businesses wondering what to do now?

If your company has employed a Microsoft SBS 2008 or older solution, you aren’t totally left in the dark. Before announcing the end of SBS, Microsoft announced Microsoft Windows Server 2012, which is meant to be the replacement for SBS.

In the past, Microsoft has been a company of options, not content with releasing just one or two versions of an operating system or server structure, instead opting for many. With Windows Server 2012, the options have been slimmed down to just four, of which two will be best for the majority of small businesses.

Foundation Foundation is the most basic version of Windows Server 2012, with support for common activities like file and printer sharing. It won’t however support virtual environments, meaning, in other words, you will have to stick with physical servers instead of being able to run different servers on one physical machine. It’s also limited to 15 users and under.

The downside with Foundation is that it will only be available on new servers created by Original Equipment Manufacturers (OEMs). If you want to utilize this version, you’re going to have to buy a new server. If you’re looking to centralize basic office functions, or connect the office internally, and don’t currently have any servers, this might be a good option for you.

Essentials If you currently use SBS, or another retired Microsoft product, you’re best bet is Essentials. At a cost of around USD $425, it’s a low cost upgrade aimed specifically at businesses with 25 or fewer users. An upgrade to Essentials brings about the ability to easily connect and manage Microsoft’s cloud based solutions such as Office 365 and the cloud version of Sharepoint, as well as others. Essentials also has Client Backup, and Remote Web Access, features which are mature and have been brought forward from SBS and Home Server.  Essentials can also integrate with an onsite Exchange 2010 server if you are keeping email in-house vs the cloud.  A separate server license will be needed for Exchange.

The downside to this is if you have more than 25 users in your company you’ll either need to pay for an upgrade to Server Standard to “unlock” Essentials to unlimited users, or pick another version. Aside from this, Essentials, unlike Foundation, does support a fully virtualized server environment. Essentials will be a good upgrade for companies that are interested in transitioning to the cloud but may still want some featured in-house during the transition (Exchange, Sharepoint). Interested in learning more about integrating Windows Server 2012 in your company? Please contact us, we can help.

In business, and in life, decisions can be one of the toughest things we have to do. If you make the wrong decisions, you could be the reason a business fails. You don’t want that to happen, so when it comes to good business, a tool like business analytics (BA) can help you or others in your company make better informed decisions that could lead to increased success.

The most important thing to be aware of with BA is that its success largely depends on how astute companies are in using BA tools. Here are seven tips on how to ensure BA is working for you.

1. Collaborate to define questions. Before you approach a BA vendor, it’s important to collaborate with all functions within your company to identify questions and issues that are tough to answer. With questions clearly defined, you’ll be better able to see if a vendor can provide solutions that will answer these more efficiently than solutions already in place.
2. Start with fresh reports. After implementation of a BA solution, you should focus on developing new reports that analyze data in a different way when compared with your old reports. Doing so could help you find new ways to secure advantages, competitive and otherwise. A new solution also provides you with the opportunity to audit your data and get rid of junk data that has no viable purpose.
3. Work with BA experts and your vendor. BA is a science; it’s a lot more involved than the traditional method of comparing current results against previous reports. As such, you should either employ a BA expert who knows which questions to ask and what to do with the data or work with a consultant. Consulting the vendor you work with would be a good start, as they normally employ BA experts who are there to help.
4. Train employees. Like any business function that will be used in all departments, it’s important to train your employees on not only how to use the software, but the basics behind it. Before any training is done however, it’s important that you adapt roles to incorporate the change in process.
5. Don’t give up on Excel. Microsoft Excel, or similar spreadsheets are fantastic programs. Chances are high that the majority of your employees are competent users of at least Excel and you can use this to both their and your advantage. In fact, many BA solutions use, or are based off of, Excel-like spreadsheets which makes training a lot easier and less expensive as employees will already be comfortable with the basics.
6. BA should deliver on 2 levels. Business analytics functions on two main levels: summary and drill down. Summary encompases multiple elements, while drill down allows in depth looks at one element. When reports are compiled they should encompass both elements.
7. Don’t let BA do all the thinking. BA is not the be all and end all, it’s supposed to help your company with decision making, not make the decisions for you. There may be times when the analytical output just doesn’t match what you think will be best. Some of the most successful business people have relied on instinct even when the available data tells them they are wrong.

BA has become an important part of many businesses and while you can develop your own program in-house, many small to medium businesses just don’t have the capital, expertise or time to do so. We recommend that before you start, you get in touch with a BA expert or consultant and see if they can give you a solution. We can also help, so don’t be afraid to pick up the phone and give us a call.